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FAQ's

What forms of payment do you accept?

We gladly accept Visa, MasterCard, or regular account payments all through PayPal. Also if you email us we can send you our bank account details and you can do a direct deposit.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

I have a specific theme in mind but can't find it on your website?

Our favourite type of order! we love working with you to come up with a baby butterfly design to suit your room, some of our most popular designs have come about from customer requests, so please just drop us an email about what you have in mind and we will get right onto it!

I'm buying this as a gift, can you post it directly out to my friend?

Of course we can, not only will we post it out to your friend, but we will also gift wrap it and include a little note (with your wording) so that they will know where their gift has come from.

I've noticed some other people selling similar designs to you

While we welcome healthly competition (we find that it inspires us!), we have found that the more popular our products have come the more people are riding on our coat tails so to speak. Please note that when you are purchasing any Almond Tree Frames pieces in Australia that they carry the distinctive Almond Tree Frame stiker on the bag, as we are the EXCLUSIVE DISTRIBUTORS for the ARTIST who FIRST STARTED AND DESIGNED the ORIGINAL AUTHENTIC baby butterfly which is so carefully handcrafted by our qualified interior designer. We have recently been alerted by our loyal customers that there are some stores around Australia and Melbourne selling COPIED and or fake, non original, poorly made lookalikes that try to resemble our beautiful pieces....these are not ours and we don't take any responsibility for any of these COPIED designs!! We have found that many of these are not handmade, rather are simply made using a simple paper punch and are then passed off as handmade...

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How long will it take me to get my design?

Australian orders for all framed items generally arrive at your door with in 2 weeks. If you are needing them for a function that is sooner than this please let us know and we will Endeavour to have it done. As a small handmade business, we are unable to keep all items in stock at all times, and as such our lead time is two weeks.

Photo butterflies take a little longer from the time we receive all your photos.

Australian orders are shipped by courier and will not be delivered to PO Box addresses. Alternatively we can use express post.. We will notify you when your parcel has been shipped.
Please do not sign for the parcel if it rattles or you suspect it has been damaged as you will not be able to claim the breakage against the courier.

If you are not home when your parcel is delivered a card will be left in your letterbox asking you to call the courier and arrange a more convenient time.

International orders are shipped within a week of receipt of order and may take 5-10 days to arrive depending on your postal service.

If the artwork is a gift and you are having it shipped directly to the lucky person—please ask us about our free giftwrapping

Do you do wholesale framing?

WWholesale framing for exhibiting artists photographers the education sector and commercial interiors including professional colour and design service.Feel free to pick oour brain for ideas

If you are a shop interested in stocking our Baby butterfly ,Paper Forest or Paper Papillon range and receive a free consignment sample please email us .

If you are a designer , decorator and are interested in using our artwork for a project we can offer you generous discounts , commissioned work to co-ordinate to your décor ,custom sizing as per your requirments and framing. Please email us.

If you are a Photographer and are interested in increasing your margins and product range by including framing options in your packaging and receiving a free sample to show clients please email us on

[email protected]

What is your policy on returns?

As all orders are made to order, please choose carefully as they cannot be exchanged for in correct choice.

If you are unsure and unable to visit the gallery - we are happy to send additional photos or even make mockups and email them to you.

We have had occasion where we have been given the wrong details,spelling or birth date –as it is important to us that you fall in love with your artwork we will redo the artwork ,mount it and shrink wrap it and then you can swap it over in the frame you have for a nominal fee.

If you artwork arrives damaged in the post please notify us as soon as possible and we will speed a replacement out to you by courier who will also pick up the damaged one.

What colour options do you have for my motifs?

Colour choice is limited only to your imagination. We have listed the most popular colours & schemes below but with an interior decorator on staff feel free to pick our brains for advise.We have even been know to match colours to bed linen.

Please keep in consideration that papers may from time to time be out of stock or discontinued and may need to be substituted. And appearance may vary on your computer screen.

BABY BUTTERFLY COLOURS

Baby pink baby blue antique greens

Medium pink medium blue medium greens

Dark pink navy aqua

Pink & latte blue & latte green & latte

Pink & green blue & green bright aqua & chocolate

Oriental pinks blue & chocolate green & chocolate

Pink & lavender navy & red green & lavender

Lavender red gold

Black &silver Oriental red lemon

Oriental black & red latte chocolate

Sorbet(mix baby pink ,blue,greens and yellow)

PAPER PAPILLON COLOURS

We start with a neutral base of chocolate , late and cream and then you can add any highlight colour you like.
Rainforest floor - green
Magnolia pink
Plum purple
Espresso cream neutrals
Red earth red /orange
Oriental red red chigiyami
Breakfast at Tiffanys baby blue

Our you could choose shades of all the same colour.

PAPER FORESTS

While most designs are pictured white on white you could choose to have
The artwork cut in black paper
The backing board in Latte ,chocolate or antique green
The frame in chocolate , black or silver
Please pick the artist brain as certain combinations work better
For example a chocolate backing board and chocolate frame
Black artwork and a black frame.

Whilst we have recommended frame colours designed to best enhance the artwork. We understand these may not suit every décor .Feel free to choose from below at the same price

White silver gold

Teak chocolate black